Privacy Policy

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1. Introduction

Professor Clinic, a public service initiative of the Sabka Doctor Foundation, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with Indian law (DPDP Act, 2023) and, where applicable, the EU General Data Protection Regulation (GDPR).

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2. What Information We Collect

We may collect the following categories of data:

• Personal Identifiable Information (PII): Name, email, phone number, gender, age, etc.

• Medical & Health Data: Medical history, test reports, prescriptions, scans, and consultation notes.

• Device & Usage Data: IP address, browser type, cookies, and interaction with our website.

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3. Purpose of Data Collection

We use your data to:

• Provide second or final medical opinions.

• Communicate with you about appointments, reports, or queries.

• Maintain accurate patient records.

• Improve our services and digital experience.

• Comply with legal obligations or respond to requests from regulatory authorities.

We only collect and process personal data based on your consent, legitimate interest, or as required by law.

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4. Legal Basis for Processing (As per DPDP & GDPR)

We process your data under the following lawful bases:

• Your explicit consent (e.g., submitting a medical record)

• Performance of a public service under our non-profit health mission

• Legal compliance

• Vital interest (in case of health-related emergencies)

• Legitimate interests, where applicable, for internal analytics and service improvement

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5. Data Protection Measures

We follow industry-standard security practices:

• End-to-end encryption of medical records

• Restricted access to sensitive health data

• Regular audits and data minimization practices

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6. Your Rights Under DPDP Act 2023 (India), you have the right to:

• Access your data

• Correct inaccuracies

• Withdraw consent

• Request erasure of personal data (subject to exceptions)

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Under GDPR (EU), you have the additional rights to:

• Restrict processing

• Data portability

• Lodge a complaint with your data protection authority

To exercise your rights, please email us at privacy@professorclinic.com

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7. Cookies and Tracking

We may use cookies and similar technologies for:

• Improving website performance

• Personalizing user experience

• Analyzing traffic and usage patterns

You can manage cookie settings in your browser at any time.

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8. Disclosure of Data

We do not sell your data. Data may be shared only with:

• Internal medical experts for your consultation

• Authorized third-party service providers (e.g., IT support)

• Legal or regulatory authorities, when required

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9. Children’s Privacy

We do not knowingly collect personal information from children under 18 without verified parental/guardian consent.

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10. International Data Transfers

If you're accessing our services from outside India (e.g., EU), your data may be processed in India. We ensure appropriate safeguards in line with GDPR requirements.

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11. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

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12. Contact Us

For privacy questions, feedback, or complaints:

Professor Clinic
Email: privacy@professorclinic.com
Website: https://www.professorclinic.com

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संक्षिप्त हिन्दी संस्करण (Simplified Hindi Version)

प्रोफेसर क्लिनिक आपके व्यक्तिगत और स्वास्थ्य संबंधी डेटा की गोपनीयता का पूरा ध्यान रखता है।
हम आपके डेटा का उपयोग केवल आपकी अनुमति से या वैधानिक आवश्यकता अनुसार करते हैं।

हम क्या करते हैं:

• आपकी दी गई जानकारी का उपयोग सिर्फ सेकंड ओपिनियन या स्वास्थ्य सलाह देने के लिए करते हैं।

• आपकी जानकारी को सुरक्षित रखते हैं और किसी से साझा नहीं करते, सिवाय जरूरत के या कानून द्वारा मांगे जाने पर।

आपके अधिकार:

• आप अपना डेटा देख सकते हैं, अपडेट कर सकते हैं या हटाने का अनुरोध कर सकते हैं।

• आप किसी भी समय अपनी सहमति वापस ले सकते हैं।

संपर्क करें: privacy@professorclinic.com

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